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Frequently
Asked Questions

  • Frequently Asked Questions (FAQ)
    At Nature Industries, we know you'd rather be out there conquering the elements than searching for answers on a website. That's why we've put together this FAQ section to save you time and get you back to your adventures!
  • How can I contact customer support?
    You can reach us via email at customerservice@nature-industries.com or through our Contact Us page.
  • How do I initiate a Return?
    Please go to the Returns. You can also email us at customerservice@nature-industries.com with your order number and reason for return. We'll provide further instructions.
  • Do you offer returns?
    Yes! We are committed to customer satisfaction. If you are not satisfied with your Nature Industries online purchase. Please return any item/s in adherence to our returns policy.
  • Do you offer exchanges?
    We only offer exchanges on the VeraFlex boardshorts. Unfortunately, for all other items we do not offer exchanges-based on stock availability. If you have a VeraFlex boardshort exchange, please reach out to customerservice@nature-industries.com and we can do our best to help you out.
  • How do I qualify for free shipping?
    Free ground shipping on orders over $100. Expedited shipping available for an additional fee.
  • How long does shipping take?
    We know you're eager to get your gear! Orders are processed within 1-3 business days. Standard shipping takes 5-7 business days, but if you can't wait, expedited shipping options are available at checkout.
  • Can I change or cancel my order after placing it?
    We process orders at lightning speed, but if you need to make changes, shoot us an email at customerservice@nature-industries.com within 24 hours of placing your order. We'll do our best to help you out!
  • How can I track my order?
    Once your order ships, you'll receive a confirmation email with a tracking number. Keep an eye on your inbox!
  • Do you offer discounts or promo codes?
    Yes! Sign up for our Nature Club to receive all the latest promotions, products, team updates, exclusive deals & discounts, early access to new releases and event news.
  • Do I have to pay for return shipping?
    Customers are responsible for return shipping costs unless the item is defective or incorrect or the return is due to an error on our part.
  • How do I know what size to order?
    Check out our size guide on the product page to find your perfect fit.
  • What is VeraFlex?
    Surf the waves with confidence in Nature's VeraFlex Boardshorts. Designed with a specific thread marking for the core surfer, The fabric is lightweight yet durable, providing maximum flexibility and comfort for all your surfing adventures that only VeraFlex can provide. The technology ensures you stay comfortable both in and out of the water. The shorts come in a variety of bold colors, perfect for making a statement on the beach. These board shorts are as functional as they are fashionable. Embrace the thrill of the surf with VeraFlex Board Shorts – where performance meets style.
  • What is the ALOE Collection?
    Nature Industrie's ALOE Collection is designed to reflect the essence of the nature brand. It offers a distinctive perspective on incorporating various elements within the Nature Industries Aloe Leaf Logo.
  • What is the STORM Collection?
    Nature Industrie's STORM Collection features products that incorporate storm elements. Now instead of riding the storm you can wear the storm. The collection allows customers to wear items inspired by storm themes. Get your Hurricane and other Nature STORM Gear today.
  • What is the NINJA Collection?
    Nature Industrie’s NINJA Collection—The Collection is unique and features Nature’s hidden elements. The prints are so discreet, they seem to almost disappear, much like the elusive presence of a ninja. This concept is seamlessly integrated into every piece. The collection has a captivating blend of edgy fashion and subtlety. Inspired by the ninjas ability to be barely seen.
  • What materials are your products made of?
    Our products are made from high-quality, sustainable materials designed for comfort, durability, and performance.
  • How should I care for my gear?
    For best results, machine wash cold and hang dry. Avoid bleach and fabric softeners to maintain performance and longevity.
  • What payment methods do you accept?
    We accept all major credit cards as well as ApplePay and GooglePay. Additionally, we offer “Pay As You Go” financing options through Afterpay, Affirm, and Klarna.
  • Do you have a physical store?
    Nature does not operate any physical retail locations. We are distributed through various retailers, so please contact your preferred action sports retailer to inquire if our products are available in their store.
  • How can I purchase Nature products for my retail or online store?
    Nature Industries is stoked for the opportunity to work with you. For more details, see our Wholesale Inquiries.
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